Store policies

SHIPPING POLICY- HPA

 

All the products that were ordered through the Hilton Photos & Arts Store are produced and shipped within 3 business days and arrive within 9-12 business days. In most cases, the product is being manufactured and shipped locally, but in some cases items are shipped internationally, therefore the order may be delayed in transit.

 

Once you have placed your order, you will receive an order confirmation email that includes the order number and details. We receive your order details in our system and it is processed automatically after 1 business day. Orders are usually produced within 3 business days, then are checked by a quality control team and sent to a shipping facility. In most cases, when the order is shipped, an automatic email with the shipment tracking details will be sent to you and you can follow up if needed.

* We currently don't ship to Iran, Crimea, Syria, North Korea, Sudan, or Cuba.

Quality Control

What materials do we use?

We are using the most advanced printing services and printing materials to achieve great print qualities. The availability of papers always depends on the customer’s location as we ship from local factories, but in most cases, we use art poly-canvas, Kodak Professional Endura photo paper with a fine grain pebble texture, and Glossy “F” Kodak Professional Endura paper with a glossy finish or other high-end professional materials.

ENDURA Professional Paper features a technological breakthrough, the contemporary advancement in coupler technology, which expands your functionality to create extraordinary print output — professional, compelling prints that should be kept in recollections. Now, because of Kodak's progressive cyan dispersion and emulsion technology, you may benefit from an even larger color gamut, all of them at the same time as keeping clean whites, rich blacks, and sensible skin tones. This paper will produce more colorations than have been feasible with previous ENDURA Papers.

Packaging and Shipping

All the products that were ordered through the Hilton Photos & Arts Store are packed professionally to make sure they arrive in perfect condition. We work with only the most reliable shipping services to keep your products safe. Every product goes through a quality check before sending it out to make sure that our customers are satisfied. All of our packages come with the branding of the local printing company we work with.

 
 

SHIPPING POLICY- art on consignment

All the products that were ordered through the Hilton Photos & Arts Art on Consignment store are produced and shipped within 15 business days. In most cases, the product is being manufactured and shipped locally, but in some cases items are shipped internationally, therefore the order may be delayed.

 

Once you have placed your order, you will receive an order confirmation email within 15 days that includes the order number and details. We receive your order details in our system and it is processed automatically after 2 business days. When the order is shipped, the Artist will send us an e-mail with the shipment tracking details and we will send the tracking number to you.  * We currently only ship to the USA, UK, and Canada.

Return & Exchange Policy-HPA

 

In order to cancel an order, you must contact Order-A-Print within 24 hours from the ordering time. After that period, since they manufacture custom-made products for each order, cancellations or returns cannot be made. If your order arrives damaged or if the product is defective you can contact Order-A-Print within 7 days of the delivery date and they will investigate the return. Please note that this statement applies solely to physical goods.

 

If the product you have ordered arrives damaged please send us the order number and a picture that shows the damage, and we will examine it. DO NOT DISCARD ANY ITEMS unless you have been asked to do so by our Customer Service Agent. 

Return & Exchange Policy- Art on consignment

In order to cancel an order, you must contact Hilton Photos & Arts via email within 48 hours from the ordering time. After that period, cancellation or returns cannot be made. If your order arrives damaged or if the product is defective you can contact us within 7 days of the delivery date and we will investigate it and replace it at our discretion. This statement applies solely to physical goods and shall not apply to any digital goods you acquired via the services or the website, and any such purchase is under your sole risk and responsibility.

 

If the product you have ordered arrives damaged, please send us the order number and a picture that shows the damage, and we will examine it. DO NOT DISCARD ANY ITEMS unless you have been asked to do so by Hilton Photos & Arts.

PRODUCT AVAILABILITY- HPA

Order-A-Print Products
 

*The variety of products depends on your location and availability.

Acrylic Print – This product is available in different sizes – and is ready to hang. The ⅛ inch acrylic material gives the images a vibrant, polished finish.

Acrylic Block – This modern acrylic block looks perfect on any table or shelf. The high-quality, glossy finish brings this image to life. The block measures ¾-1 inch in depth.

Art Poster – Printed on premium quality paper, this art poster comes with a matte finish for a unique and stylized look.

Canvas Wraps – This quality print with gallery-wrapped edges is mounted ready to hang. Precision-printed polyester canvas stretched around 1.25-inch bars creates a vivid 3D-like effect.

Ceramic Mugs – This quality 11-ounce ceramic mug with a wrap-around print is the perfect keepsake.

Framed Prints – Printed on quality photo paper with a luster (satin) finish. The image is presented within a 2-3 inch white border and 1-1.25 inch solid frame. Prints are fitted with protective plexiglass and are ready to hang.

Phone Cases – This hard shell, photo-wrapped phone case is printed with a durable and premium finish.

Photo Prints – Printed on high-quality photo paper, this print comes with the finish of your choice – glossy, luster, or matte.

Tshirts – This unisex t-shirt is made with long-lasting comfort and durability in mind. 100% cotton, preshrunk to size. Double-needle stitching on the hem, collar, and sleeves, tapered design for a classic fit.

Tote Bag – Tote bags are the best replacement for plastic bags or any other disposable plastic material. Focusing on improving the reuse of tote bags for a better and beautiful environment and at the same time giving the best quality to our customers, we have made our tote bags look incredibly beautiful with an impeccable finish.

Visit the product knowledge center to learn more about each of the products we ship.